SURPRISE – Multigem Layered Necklace Set

will be ready within 3-5 business days and shipped via DHL Express.

Orders are dispatched from our Istanbul Atelier or our U.S.
fulfillment location, depending on availability, to ensure a faster and more seamless delivery experience — with all duties and taxes included and no additional charges upon delivery.

Estimated delivery times:

• United States: 2–4 business days

• European Union: 1–3 business days

• Non-EU Europe: 2–5 business days

• Other countries: 2–7 business days

Once your order has been dispatched, you will receive a shipping confirmation along with a tracking number to follow your delivery.

If you require any further assistance, please do not hesitate to contact us anytime.

Returns are accepted within 14 days of delivery, provided items are unworn and in their original condition.

To begin a return, please submit your request through our return portal. Once your request is reviewed, you will receive detailed instructions.

Returns within the United States are complimentary and include a prepaid return label, handled through our U.S. return center.

For international orders, returns are accepted with a flat $30 return shipping fee. Instructions are provided based on the closest return location to ensure a seamless experience.

Items purchased as part of a set may be returned; however, if part of a set is returned, the set advantage no longer applies. As a result, refunds are recalculated based on the individual item prices.

Refunds are issued for the returned item. Please note that customs duties and taxes are non-refundable, as they are collected by local authorities.

If you need any assistance, our team will be happy to guide you through the process.